Complaints Policy
Who Are We
Full Circle Asset Finance Limited (FRN: 946588) is an independent asset finance broker not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent financial advisors and so are unable to provide you with independent financial advice. Full Circle Asset Finance Limited will receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them.
Full Circle Asset Finance Limited is an appointed representative of AFS Compliance Ltd www.afsuk.com/afs-compliance which is authorised and regulated by the Financial Conduct Authority under number 625035.
If you have a Complaint
If in the unfortunate situation you would like to make a complaint, we firstly we are sincerely sorry to hear you are not satisfied with the service you have received.
Please follow the process below. You can find out more about the process and the support of AFS Compliance on this link www.afsuk.com/asset-finance-solutions/contact/complaints-procedure
Complaints Procedure
Complaints can be made by letter, email or telephone at:
- Letter: Suite 2, Gas Works Lane, Elland, HX5 9HJ
- Email: info@fullcircleassetfinance.co.uk
- Telephone: 01422 557652
We will acknowledge receipt of the complaint by customers preferred method within three working days.
We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved.
We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
www.financial-ombudsman.org.uk/contact
Non-financial complaints can be directed to Trading Standards.